Terms of service

Who this is between

These terms are between you, or the organisation you are acting for, and NeurTask, part of Gaddr AB, Stockholm, Sweden (“NeurTask”, “we”). Creating an account means you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to do so.

What the service does

NeurTask joins meetings you schedule, records them, produces transcripts, summaries and action items, and, where you enable it, lets agents draft follow-up work based on what was said. The capabilities available to you depend on your plan and on what has shipped. The marketing pages label anything that is in beta or not yet built, and those labels are part of this agreement rather than decoration.

Your account

• Give accurate registration details and keep them current.
• You are responsible for what happens under your credentials. Tell us promptly if you think they have been compromised.
• One person per account. Workspace members are added as their own users rather than by sharing a login.

Acceptable use

The full list is in the acceptable use policy, which forms part of these terms. In short: do not record what you have no right to record, do not circumvent a meeting platform’s restrictions, do not attempt to reach another workspace’s data, and do not break the law.

Recording consent is your responsibility

This is the obligation that matters most. Many jurisdictions require the consent of everyone present before a conversation may be recorded. Some require only one party. You are responsible for knowing which applies to your meetings and for obtaining whatever consent is required.

We make this easier rather than harder. The notetaker joins as a named participant and is visible for the entire call, and we will not build a mode that hides it. When you record from your own browser tab instead, no participant is added and the disclosure is entirely on you.

If a participant asks not to be recorded, stop the recording. If you receive a complaint or a legal request about a recording you made, it is yours to answer. We will provide reasonable assistance.

Your content

Recordings, transcripts, summaries and everything derived from them belong to you. You grant us the licence needed to host, process and transmit that content in order to provide the service, and nothing wider. We do not use your content to train models, and we do not sell it or disclose it to anyone outside the sub-processors listed in the privacy policy.

Plans, fees and renewal

• Free costs nothing and includes ten hours of recorded meetings per calendar month.
• Team is €15 per user per month on an annual term, or €19 per user per month on a monthly term.
• Enterprise starts at €45 per user per month on an annual term with a minimum of ten seats, and is quoted per deployment.

Prices exclude VAT, which is added where required. Fees are charged in euros in advance, on the day you subscribe and on each renewal. Paid plans renew automatically for the same term unless cancelled before the renewal date. We give at least 30 days’ notice by email before any price increase takes effect, and you may cancel before it does.

Adding seats mid-term is charged pro rata. Removing seats takes effect at the next renewal. No account moves from Free to a paid plan automatically, and nothing is charged without a payment method being added deliberately.

Refunds and cancellation

Cancel at any time from your account settings. Cancellation stops the next renewal, and the plan runs to the end of the term you have paid for.

If you cancel an annual plan within 14 days of the first payment, we refund it in full. That is a commitment we are making rather than a legal minimum, and it applies to businesses as well as consumers. After that we do not refund part-used terms, except where the law requires it or where we have failed to provide the service.

Beta features

Features labelled beta may change, break, or be withdrawn. Agent actions in particular are early: an agent drafts and schedules, and a person approves before anything is sent. Do not rely on a beta feature for anything you cannot check.

Availability and support

We target 99.5% monthly availability on paid plans, excluding announced maintenance. On Enterprise that target is contractual and carries service credits, set out in the order form. On Free and Team it is a target rather than a warranty.

A meeting can fail to be recorded for reasons inside and outside our control, including a platform change, a network fault, or a bot that cannot join. Treat a recording as best effort rather than a guarantee, and do not rely on it as the only record of anything that matters.

Support is by email on all plans. Enterprise adds a named contact and an agreed response time.

Suspension and termination

You can close your account at any time, which deletes your meetings and everything derived from them. We may suspend an account that breaches the acceptable use policy or the consent section above, or that threatens the security of the service, and will tell you why unless the law prevents it. If we terminate without cause, we refund the unused part of your term.

Disclaimers

The service is provided “as is”. Transcription and summarisation are automated and will contain errors, and accuracy drops with crosstalk, background noise and poor connections. Do not treat a transcript or summary as a verbatim or legal record of what was said. Nothing produced by the service is legal, financial or professional advice.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data beyond our control. Our aggregate liability in any twelve-month period is limited to the fees you paid us in that period, or €100 if you are on the free plan. Nothing here limits liability that cannot be limited by law, including for death, personal injury, or fraud.

Changes to these terms

We may update these terms. Material changes are announced by email to account holders at least 30 days before they take effect. Continuing to use the service after that means you accept them. If you do not, cancel and we refund the unused part of your term.

Governing law

Swedish law applies, and the courts of Stockholm have jurisdiction. If you are a consumer, this does not remove protections you have under the law of your country of residence.