For consulting and agencies
What was agreed, and when it was agreed
Scope arguments are memory arguments. One side remembers a decision; the other remembers a suggestion.
Solutions
For consulting and agencies
What changes
What goes wrong now
- Decisions and half-ideas end up in the same paragraph of notes.
- Scope changes get agreed verbally and surface a month later as a dispute.
- Writing the client recap costs an hour that nobody bills.
What changes
- Decisions come back separated from discussion, each with a timestamp you can play back.
- Commitments made by either side are captured with who made them.
- The client recap is drafted from the call, so the hour goes back into the week.
A transcript is evidence of what was said, not a contract. Keep changes going through whatever your engagement letter requires.
See it on a real meeting
The honest test is one of your own calls. Connect a calendar and let it join the next one.
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